Privacy Policy
Your privacy matters. Here's exactly how we protect your information and why we collect what we do.
Last Updated: July 10, 2025 | Effective Date: July 10, 2025
1. Introduction
Launch Turtle ("we," "our," or "us") is committed to protecting your privacy worldwide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at launchturtle.com or use our web development services, regardless of your location.
This policy is designed to comply with international privacy laws including the EU General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Brazil's Lei Geral de Proteção de Dados (LGPD), Singapore's Personal Data Protection Act (PDPA), Australia's Privacy Act, and other applicable data protection regulations worldwide.
In Simple English:
No matter where you are in the world, we protect your privacy the same way. This document tells you what information we collect about you, how we use it, and your rights regarding your personal data. We follow the strictest privacy laws from around the globe.
2. Information We Collect
Personal Information You Provide
- • Contact Information: Name, email address, phone number, company name
- • Project Details: Project requirements, budget, timeline, website URLs
- • Communication: Messages, feedback, and correspondence with us
- • Payment Information: Billing address and payment details (processed securely through third-party providers)
Information Collected Automatically
- • Usage Data: Pages visited, time spent on site, referral sources
- • Device Information: IP address, browser type, operating system
- • Cookies: Small files that help us improve your experience
In Simple English:
We collect information you give us directly (like when you fill out our contact form) and some technical information automatically (like which pages you visit). We never collect sensitive personal information like social security numbers or passwords.
3. How We Use Your Information
Primary Uses
- • Service Delivery: Provide web development services and project communication
- • Customer Support: Respond to inquiries and provide technical support
- • Project Management: Plan, execute, and deliver your web development projects
- • Payment Processing: Process payments and maintain billing records
Secondary Uses
- • Website Improvement: Analyze usage patterns to enhance user experience
- • Marketing: Send relevant updates about our services (with your consent)
- • Legal Compliance: Comply with applicable laws and regulations
In Simple English:
We use your information mainly to do our job - building your website and communicating with you about your project. We might also use it to improve our website and occasionally send you useful updates (but only if you're okay with that).
4. How We Share Your Information
We May Share Information With:
- • Service Providers: Third-party tools we use (hosting, email, analytics) - only as needed
- • Payment Processors: Secure payment companies (Stripe, PayPal) for billing
- • Legal Requirements: When required by law or to protect our rights
We Do NOT:
- • Sell your personal information to third parties
- • Share your information for marketing purposes without consent
- • Use your information for purposes unrelated to our services
In Simple English:
We only share your information with trusted companies that help us run our business (like our website host or payment processor). We never sell your information or share it for marketing purposes. Your data stays private.
5. Data Security
Our Security Measures
- • Encryption: All data transmitted is encrypted using SSL/TLS
- • Access Controls: Limited access to personal information on a need-to-know basis
- • Secure Hosting: Data stored with reputable, secure hosting providers
- • Regular Updates: Systems kept up-to-date with security patches
In Simple English:
We take security seriously. Your information is encrypted when sent to us, stored securely, and only accessed by team members who need it to do their job. We use the same security standards as banks and other trusted companies.
6. Your Rights and Choices
Universal Rights (Available Worldwide):
- • Access: Request a copy of the personal information we have about you
- • Correction: Update or correct inaccurate information
- • Deletion: Request deletion of your personal information (with some exceptions)
- • Opt-Out: Unsubscribe from marketing communications at any time
- • Data Portability: Receive your data in a commonly used format
- • Withdrawal of Consent: Withdraw consent for data processing where applicable
Additional Rights by Region:
🇪🇺 European Union (GDPR):
- • Right to object to processing
- • Right to restrict processing
- • Right to lodge a complaint with supervisory authority
- • Right to be informed of automated decision-making
🇺🇸 California (CCPA/CPRA):
- • Right to know what personal information is sold or shared
- • Right to opt-out of sale/sharing of personal information
- • Right to limit use of sensitive personal information
- • Right to non-discrimination for exercising privacy rights
🇨🇦 Canada (PIPEDA):
- • Right to challenge accuracy and completeness
- • Right to file complaints with Privacy Commissioner
🇧🇷 Brazil (LGPD):
- • Right to information about data sharing
- • Right to review automated decisions
🇸🇬 Singapore (PDPA) & 🇹🇭 Thailand (PDPA):
- • Right to withdraw consent
- • Right to data breach notification
🇦🇺 Australia (Privacy Act):
- • Right to complain to Office of Australian Information Commissioner
- • Right to request information about data handling
How to Exercise Your Rights
Contact us at jackson.white@launchturtle.com to exercise any of these rights. We'll respond within the timeframe required by your local laws (typically 30 days, or sooner where required).
In Simple English:
You're in control of your data no matter where you live. Different countries have different privacy laws, but we give everyone the strongest protections available. Just email us and we'll take care of your request according to your local laws.
7. Cookies and Tracking
Types of Cookies We Use
- • Essential Cookies: Required for basic website functionality
- • Analytics Cookies: Help us understand how visitors use our site
- • Functional Cookies: Remember your preferences and settings
Managing Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
In Simple English:
Cookies are small files that help our website work better and remember your preferences. We don't use them to track you across other websites. You can turn them off in your browser if you want.
8. Third-Party Services
Services We Use
- • Analytics: Google Analytics (anonymized data)
- • Hosting: Secure web hosting providers
- • Email: Professional email services for communication
- • Payment: Stripe and PayPal for secure payment processing
In Simple English:
We use trusted third-party services to help run our business. These companies have their own privacy policies and security measures. We only work with reputable providers who protect your data.
9. International Data Transfers
Cross-Border Data Processing
We may transfer your personal information to countries outside your home country for processing and storage. When we do this, we ensure adequate protection through:
- • Adequacy Decisions: Transfers to countries deemed adequate by your local authority
- • Standard Contractual Clauses: EU-approved contracts for data protection
- • Binding Corporate Rules: Internal privacy standards for multinational companies
- • Certification Programs: Privacy Shield successors and similar frameworks
In Simple English:
Sometimes we need to send your information to other countries to provide our services (like using cloud storage). When we do this, we make sure your information is protected with the same high standards no matter where it goes.
10. Data Retention
How Long We Keep Your Data
- • Active Projects: During the project and for 3 years after completion
- • Inquiries: Contact form submissions kept for 2 years
- • Financial Records: Billing information kept for 7 years (tax requirements)
- • Marketing: Until you unsubscribe or request deletion
- • Legal Holds: Longer retention when required by law or legal proceedings
Retention by Jurisdiction
We may retain data for different periods based on your local laws:
- • EU/UK: No longer than necessary for the purpose collected
- • Brazil: Until processing purpose is fulfilled or you withdraw consent
- • Canada: As long as reasonable for fulfilling identified purposes
- • Australia: According to Australian Privacy Principles
In Simple English:
We don't keep your information forever. We only keep it as long as we need it to provide our services, comply with legal requirements, or until you ask us to delete it. Different countries have different rules, but we follow the strictest standards.
11. Children's Privacy
Age Restrictions by Region
Our services are not directed to children, and we comply with international age requirements:
- • United States (COPPA): Under 13 years old
- • European Union (GDPR): Under 16 years old (or lower if set by member state)
- • United Kingdom: Under 13 years old
- • Canada: Under 13 years old
- • Australia: Under 13 years old
- • Brazil: Under 13 years old
- • Other Countries: We follow the most restrictive applicable age limit
Our Commitment
We do not knowingly collect personal information from children under the applicable age limit. If we become aware that we have collected personal information from a child under the applicable age, we will delete it immediately and notify relevant authorities if required by law.
In Simple English:
Our website is for adults and businesses. We don't collect information from kids (the age limit depends on where you live, but we follow the strictest rules). If we accidentally collect a child's information, we'll delete it immediately.
12. Legal Basis for Processing
Why We Can Process Your Data
We process your personal information based on the following legal grounds:
- • Contract Performance: To fulfill our web development services
- • Legitimate Interest: To improve our services and communicate with you
- • Consent: For marketing communications (where required)
- • Legal Obligation: To comply with tax, accounting, and other legal requirements
- • Vital Interest: To protect your safety or the safety of others
In Simple English:
We need a legal reason to use your information. Usually it's because we're doing work for you, we have a legitimate business reason, you gave us permission, or the law requires it.
13. Changes to This Policy
How We Handle Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of changes through:
- • Website Notice: Posting the updated policy on this page
- • Email Notification: For significant changes that affect your rights
- • Service Notice: Direct notification through our services
- • Date Updates: Updating the "Last Updated" date at the top
Your Options
If you disagree with changes to this policy, you may terminate your relationship with us or exercise your rights to delete your information, subject to legal and contractual obligations.
In Simple English:
If we change this policy, we'll update this page and let you know. We'll also email you if the changes are important. If you don't like the changes, you can stop using our services or ask us to delete your information.
14. Contact Us
Questions About This Policy?
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Regulatory Authorities
If you're not satisfied with our response, you can contact your local data protection authority:
🇪🇺 EU/EEA:
Your national supervisory authority
🇺🇸 California:
California Attorney General
🇨🇦 Canada:
Office of Privacy Commissioner
🇦🇺 Australia:
Office of Australian Information Commissioner
In Simple English:
Have questions or concerns about your privacy? Just email us! We're here to help and will respond quickly. If you're not happy with our response, you can also contact your local privacy authority for help.
Ready to Transform Your Digital Dreams?
Get a free website audit and discover exactly how we can help your business grow. No sales pressure, just honest insights and actionable recommendations.
What You'll Get in Your Free Audit
No fluff, no sales pitch. Just actionable insights that actually move the needle.
Speed, SEO, mobile optimization - we'll find what's holding you back
See exactly how you stack up and where the opportunities lie
Prioritized action plan to maximize your digital impact
Identify opportunities to turn more visitors into customers
Security, accessibility, and code quality assessment
Let's Start the Conversation
Ready for some caffeinated honesty about your website? Fill out the form below and we'll get back to you faster than you can say "daily updates."
Why We're Different
We actually communicate (daily updates, not radio silence)
Hand-coded websites, not WordPress templates
3-4 week delivery, not 3-6 month timelines
Caffeinated developer who actually cares about your success
Prefer to talk directly? We're caffeinated and ready!